Summer Parlour FAQ

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Frequently Asked Questions

Getting Started

How do I join Summer Parlour?

All existing Lovely Rewards members will be automatically eligible to participate in the Summer Parlour promotion.

For non-Lovely Rewards members, simply download our NEW Rewards app via App Store or Google Play and follow the steps to create your account.

What are Silver Dollars (SD)?

Silver Dollars (SD) is the currency (points) used to redeem your Lovely Rewards.

How do I earn Silver Dollars?

For every $1 spent at The Pancake Parlour, you earn 1 Silver Dollar. Every time you dine in and make a purchase at one of our restaurants, simply mention your Member ID (mobile number) to staff at the payment counter before paying, and every dollar spent in that transaction will add Silver Dollars to your account.

When does it start?

Summer treats can be enjoyed from 01/12/18 right through until the end of summer,

Can I sign-up in restaurant?

You can download our app at any time via the App Store or Google Play.

REdeeming the treat of the week

How do I see what the treat of the week is?

Be sure to turn on notifications on your Rewards app to receive our weekly offer updates at 9am every Monday. Our treat of the week will also be communicated via email and on our social media channels.

How do I redeem my 2-for-1 treat of the week?

To redeem our 2-for-1 summer treat, head to the ‘Bonus Offers’ section of your Rewards app. From there, select the SUMMER PARLOUR tab, and scan the offer barcode at the payment counter to apply the 2-for-1 discount on our treat of the week to your bill.

How do I receive triple Silver Dollars when the temperature reaches 30ºC

Our system will automatically update all menu items to triple points when the temperature hits 30ºC. Just make sure you scan your membership barcode on your Rewards app so the points earned for your transaction can be applied to your account!

•Please note that it may take up to half an hour for the menu to update once the temperature reaches 30ºC.

How do i know when the temperature reaches 30ºC

We will send a triple points notification straight to your phone as soon as the temperature hits 30ºC. You can also check out our Facebook and Instagram pages, where 30ºC announcements will be posted when the temp is reached!

Can I sign-up and receive triple points if the temperature is already 30 degrees?

All sign ups AFTER a 30ºC announcement will receive triple points on purchases made until 8:59 the following morning.

Can I enjoy the 2-for-1 treat of the week and redeem another offer?

Summer Parlour offers cannot be redeemed in conjunction with any other offer at The Pancake Parlour. This includes all offers and redemptions attained through Lovely Rewards.

What happens when the temperature goes back under 30 degrees later in the day?

As soon as the temperature reaches 30 degrees, members will earn triple points on all menu purchases until 8:59am the following morning, regardless of the drop in temperature in the evening.

How many times can I enjoy a 2-for-1 treat

You can redeem one (1) 2-for-1 summer treat per visit.

How do we know what the summer treat of the week is?

The summer treat of the week will be announced via email and social media weekly at 9am every Monday. You can also head to www.summerparlour.com.au to see what’s on offer for the week!

general

I want to sign up for Summer Parlour but I don’t want to use the app

Summer Parlour treats can still be redeemed the traditional way! To redeem a 2-for-1 treat, just mention the offer that you would like to redeem, along with your member ID at the payment counter, and the discount will be applied to your bill.

I want to sign up for Summer Parlour but don’t want to be a Lovely Rewards member.

Summer Parlour will only be available for Lovely Rewards members.

My temperature says its 30 degrees but I haven’t received a notification

Our temperature display is a representation of the live Melbourne temperature according to the ‘Melbourne Airport’ location on the Bureau of Meteorology website (www.bom.gov.au). Although some temperature recordings may show different data, this is the measuring method that we will use throughout the Summer Parlour promotion

To view the complete Summer Parlour terms and conditions, click here.