All our Parlour merch is made in limited quantities, so we can’t offer returns, refunds, or exchanges for change of mind, sizing mistakes, or ordering errors.

No worries! Contact us within 7 days at marketing@pancakeparlour.com with your order number and photos. Our team will happily sort it out for you.

We ship Australia-wide via Standard Australia Post.

Orders are packed and dispatched within 2–4 business days. Delivery timeframes (approx):

• Metro areas: 3–8 business days

• Regional/rural areas: 5–12 business days

Yes! Peak times can cause delays, and while we do our best, we’re not responsible for delays once your parcel is with Australia Post.

At this moment, you won’t be able to earn points on merch purchases or redeem points as payment at checkout.