Frequently Asked Questions
Getting Started
How do I get involved in the Winter Parlour promotion?
You will have access to the Winter Parlour promotion and prices by simply scanning the QR code at your table when you dine in or opening up The Pancake Parlour app. The Winter Parlour menu will be visible on your mobile when the temperature falls to 10°C and below.
Who can enjoy this promotion?
Winter Parlour is exclusive to Lovely Rewards members only for 2025. You can become a member by simply downloading The Pancake Parlour app here.
When does it start?
Winter Parlour will commence on June 2, 2025 and conclude on September 5, 2025.
Can I redeem the promotion in-restaurant?
Yes you can, exclusive via mobile ordering only.
How do I know what menu items are on offer?
We have launched an exclusive new Winter Menu, that will be available to enjoy all season long! See choices here!
How often can I enjoy the winter menu at a modified price?
Members can enjoy the 50% off promotion once per day, however you can dine in as many times as you wish that week.
How is the price of the offer determined?
The price of the weekly Winter Parlour offer will differ depending which of the temperature brackets it falls under.
- Above 10.1°C Normal Price
- 10ºC and below Half Price
Whatever the current temperature is at the time of payment will determine how much you are required to pay for your Winter Menu item.
If price on app does not reflect correct pricing, customers will have to order via table service and a team member will process correct price at counter.
How do I check the current temperature?
Head to https://www.winterparlour.com.au for the live temperature and price conversion. Please allow for 15-30 minutes for pricing to update.
What time can I redeem the offer?
Members can redeem any item from the Winter Menu at Winter Parlour pricing every day this Winter, when the promotion is live.
Can I enjoy the discounted Winter Parlour menu items AND redeem another offer?
Winter Parlour offers cannot be redeemed in conjunction with any other offer at The Pancake Parlour. This includes all offers and redemptions attained through Lovely Rewards.
Do I still earn Pancake Points with my Winter Parlour purchase?
Pancake Points will be accrued equal to the price that you paid for the sweet pancake at any particular time. If your Winter Menu item costs $10, you will earn 10 Pancake Points.
general
My temperature says its under 10 degrees but the price for my item was not 50% off.
Our temperature display is a representation of the live Melbourne temperature according to the ‘Melbourne Airport’ location on the Bureau of Meteorology website www.bom.gov.au. Although some temperature recordings may show different data, this is the measuring method that we will use throughout the Winter Parlour promotion.
Can I purchase a Winter Parlour choice on Uber Eats or for takeaway?
Winter Parlour offers are available for dine in only.
What are Pancake Points (PP)?
Pancake Points (PP) are the currency (points) used to redeem your Lovely Rewards.
How do I earn Pancake Points?
For every $1 spent at The Pancake Parlour, you earn 1 Pancake Point. Every time you dine in and make a purchase at one of our restaurants, your account will automatically reflect this and display your total Pancake Points in app. Alternatively, simply mention your Member ID (mobile number) to staff at the payment counter before paying, and every dollar spent in that transaction will add Pancake Points to your account.